Ecommerce

Cummins: 300% Digital Growth Through Omnichannel Logistics Infrastructure on VTEX

Cummins Chile, the local subsidiary of the global leader in the manufacture of high-power diesel engines and power generation systems, needed to evolve its digital channel to meet the demands of a highly specialized market. In the heavy-duty transportation and industrial machinery, the availability and accuracy of the parts catalog are not secondary considerations: they determine the operational continuity of transportation fleets, specialized repair shops, construction companies, and mining operations, which lose thousands of dollars for every hour their assets are idle.

The online sales channel needed to evolve from a simple, static catalog into a robust, autonomous transactional platform. The main challenge was to digitize a product portfolio with highly complex technical specifications, ranging from Valvoline oils and Meritor transmission systems to Frasle tires and brakes. Each part must be precisely matched to a specific engine model, year, and application, eliminating any margin for error during the purchase process to avoid costly returns of heavy merchandise. To address this need and accelerate access to critical components, Known Online designed and implemented an omnichannel digital ecosystem on theVTEX platform. The primary goal was to integrate a smart technical catalog with an efficient physical distribution network, while also offering interest-free financing options and preventive maintenance services.

Success Story: Carters and Over 120% Revenue Growth During Hot Sale 2026

Carters OshKosh, a leader in children’s , sought to boost the performance of its digital channel during one of the most competitive sales periods of the year. The goal was clear: to transform peak seasonal traffic into concrete business results, with a focus on revenue, conversions, and advertising efficiency. To achieve this, Known Online designed and executed a performance strategy aimed at maximizing the impact of media spending during the 2026 Hot Sale. The effort combined planning, execution, measurement, and continuous optimization to support the business in an environment of high demand and intense competition.

Autodo Case Study: VTEX Redesign and Scalable Support for a Catalog of Over 100,000 Replacement Parts

Autodo is an Argentine company specializing in the nationwide distribution of auto parts and tires. With a massive inventory of over 100,000 items in stock and a value proposition that places high demands on logistics—including same-day shipping within the AMBA, in-person pickup at its General Pacheco branch, and financing in up to 6 interest-free installments— the performance of its digital channel is critical to the business. To scale its revenue and optimize conversion, the company needed to address inefficiencies in the purchasing journey on its e-commerce site. Known Online took on the project by integrating its VTEX Redesign and Evolutionary Support services, structuring a solution aimed at eliminating transactional friction without compromising the continuity of business operations.

Correos Chile: Optimizing logistics and improving customer experience

Correos Chile, one of the leading logistics and shipping companies in the country, operates in a highly competitive sector that requires efficient and effective logistics management. In a context where consumer expectations are increasingly high and the demand for an agile delivery service is paramount, Correos Chile set itself the goal of improving its operation by integrating with VTEX. The company sought to optimize the management of multiple stores and offer its end customers a more agile and transparent shipping experience. The main challenge was to manually manage the update of rates, delivery statuses and the administration of integrated stores, which generated inconsistencies and considerably delayed response times. Correos Chile decided to collaborate with Known Online to implement a solution that would not only increase operational efficiency, but also improve traceability and customer service.

Case Study: HOM: Comprehensive ecommerce optimization on Shopify

Comprehensive ecommerce optimization on Shopify was key for HOM, a leading company in the e-commerce and home sector, to expand its market and improve its operational efficiency. With increasing competition and the complexity of digital interactions, the brand was in need of modernizing and unifying its sales systems. HOM's main goal was to provide a more seamless and consistent shopping experience for its customers across all touch points, from its online store to its physical branches. To meet its ambitious goals, HOM decided to collaborate with Known Online, a firm recognized for its expertise in omnichannel technology architecture consulting, and the development and implementation of end-to-end solutions that connect all aspects of digital commerce. This case study explores how this collaboration enabled HOM to achieve its expansion and operational efficiency goals.

Success story: Automation that drives results, how Lo Valledor achieved a more agile commercial service

At Lo Valledor, a benchmark for more than 80 years in the wholesale distribution of meat in Chile, commercial efficiency is key to sustaining the level of service that its customers in the HORECA sector, the traditional channel and large distributors expect every day.

When his team decided to modernize the way it communicates with customers and prospects, a challenge arose: implementing an omnichannel system capable of automating campaigns , improving response times, and delivering relevant information in every interaction.

In this case study we tell you how we worked with Lo Valledor to organize their processes, enhance their digital communication and create a more agile and scalable commercial flow.

Success story: Farmacias Ahumada optimizes its catalog in only two weeks

Farmacias Ahumada is a well-known pharmacy chain in Latin America, dedicated to offering pharmaceutical and personal care products to its customers. In a highly competitive environment, the company faced the need to keep its product catalog updated and optimized to meet the demands of ecommerce. In order to improve the user experience and increase the organic visibility of the site, Farmacias Ahumada sought a solution based on SEO-focused cataloging that would allow them to manage their extensive catalog efficiently and effectively.

Farmacias Ahumada's business objective focused on accelerating its ability to launch new categories and products on its ecommerce platform, ensuring quality content that not only attracts customers, but also ranks favorably in search engines. However, the reality of managing the information coming from its suppliers showed serious obstacles on its path to optimization.

LATAM Pass Wine Club: Innovation in ecommerce with VTEX and the power of points to build customer loyalty

In the competitive world of ecommerce, companies are continually looking for ways to innovate and offer personalized experiences to their customers. A clear example of this is the collaboration between LATAM Pass and the Wine Lovers Club, which allowed members of the program to enjoy a series of exclusive benefits. This alliance not only implied an improvement in the customer experience, but also a major technological challenge to develop a platform that would integrate multiple systems and offer tailored solutions.

Success story: How O'Neill Chile transformed its automation channel and boosted its digital growth

This success story shows how O’Neill Chile, a brand with a legacy of more than 70 years of innovation and outdoor lifestyle, took a key step to strengthen its digital strategy: transforming its email marketing channel into an engine of sustained growth.

We accompanied O'Neill Chile in a comprehensive optimization process that combined advanced segmentation, strategic automations and intelligent audience synchronization to boost both their organic and paid efforts. The result: more relevant communications, more efficient campaigns and a direct impact on sales opportunities. We invite you to learn how we did it.

Case Study: Grupo Agrana optimizes its e-commerce with Magento 2 and a key integration in the purchasing process.

We invite you to learn how Known Online helped Grupo Agrana develop its B2B platform on Magento 2, along with building an integration module for invoicing and tax calculation at checkout with Facturante. Keep reading to discover the benefits this solution brought to their customers’ shopping experience.