VTEX

B2B Commerce: From Lead to Self-Service. Three Real-World Case Studies on Architecture, Prospecting, and AI

62% of organizations are already experimenting with AI agents, but only 39%...

CRO for e-commerce: Boosting conversion rates is the most cost-effective strategy you'll ever implement

3 quick wins to convert the click you've already paid for: show the total cost before checkout, remove friction from the checkout process, and make your site's search feature drive sales. Increasing the conversion rate from 1.2% to 1.5% generates 25% more sales with the same advertising budget. To achieve the same results by buying traffic, you’d have to invest about 25% more—and with CPCs on the rise, probably quite a bit more. With that as a starting point, Ariel Bortz, Chief Operating Officer of Known Online, It was featured in our webinar "More sales. More profitability. Less waste"The Conversion Block: How to Do It" CRO for e-commerce and to better convert the traffic you're already paying for.

The Line: A proprietary, stable, and reliable store locator

The Line is a leading Chilean chain specializing in fashion streetwear and sneaker culture, with a strong presence in both its e-commerce platform and brick-and-mortar stores. By carrying highly sought-after global brands—such as Nike, Adidas Originals, Jordan, and Puma—the brand caters to urban consumers who have high expectations for the digital experience. To consolidate its strategy omnichannel, The Line needed to ensure that the bridge between its online store and its physical retail locations functioned flawlessly. Through its Evolutive Support service, Known Online intervened on the platform to resolve a critical availability issue.

Josimar's digital channel revenue grows by 110%

Josimar, one of the physical supermarket in Argentina, was looking to take a definitive leap forward in the maturity of its digital operations. With a robust physical presence across multiple locations and its own online sales channel built on the VTEX platform, the challenge was not merely to increase order volume. The strategic objective was to build an efficient, highly measurable, and profitable digital channel capable of capturing daily demand for high-turnover categories—from groceries and beverages to fresh produce and meat—and transforming it into organic growth and long-term revenue. To achieve this, it was necessary to professionalize the management of the site and implement an end-to-end strategy that would unify performance, automation and advanced analytics . Known Online supported the company through this transition by designing an implementation aimed at optimizing the return on advertising investment and building loyalty among the brand’s repeat customers.

Animal Care is driving its e-commerce business through direct sales and organic growth

ACWS - Animal Care, a Chilean company specializing in the distribution and marketing of pharmaceutical and nutritional products and critical supplies for animal welfare, was facing operational inefficiencies in its business architecture. Despite having a robust platform such as VTEX for its B2B and B2C, the digital channel operated in a fragmented manner: it functioned as a catalog for browsing and discovery, meaning that closing transactions depended critically on the manual and direct intervention of the offline sales team. By 2025, the business challenge was not about “gaining visibility,” but rather about solving an invisible margin problem: the high cost of acquisition and management (man-hours) required to process orders—a burden that the digital ecosystem needed to absorb natively.

Known Online took on comprehensive management of the digital marketing channel with a strategy focused on measurable results. The focus was on equipping the e-commerce with operational autonomy, improve lead generation, accelerate conversion, and strengthen its organic presence to ensure sustainable growth throughout the year.

Evolutionary Support: GA.MA Peru Optimizes Its "Pick Up in Store" Service and Strengthens the Omnichannel Experience

GA.MA Peru is the Peruvian operation of the renowned Italian home appliance brand, positioned as a key player in the beauty and health sector. To meet the high demand for its products (hair dryers, hair straighteners, shavers, and hair clippers), the brand operates a robust online store with nationwide coverage and a network of physical stores where customers can pick up their orders. Within this ecosystem, it needed to strengthen one of the most critical moments in its omnichanneljourney: in-store pickup. The goal was clear: to align transactional communication with the operational reality of the stores to reduce friction, streamline in-person service, and improve the customer experience. To achieve this, the company relied on Known Online’s Evolutionary Support service—a model of continuous optimization that enabled the review, identification of pain points, and adjustment of automated messaging associated with “Pick up in store” orders. The initiative sought to improve the clarity of the process and ensure that every customer notification was triggered at the right time, directly impacting the omnichannel experience and end-user satisfaction.

The Opaline Case: Strategic SEO/GEO/AEO Achieves a 92.5% Increase in Revenue

Opaline, a well-established brand in the fashion e-commerce sector (fashion retail) sector, embarked on a digital transformation process with a critical financial and operational goal: to maximize the organic performance of its channel and mitigate at the source the risks associated with its technological migration to the VTEX platform. The project, launched in February 2025, required guided technical and strategic support to ensure that the infrastructure change would not erode existing visibility but would instead serve as a business catalyst. To this end, a strategy for information architecture and advanced semantic coverage was designed, focused on engaging the consumer throughout their entire decision-making cycle. The core of the work consisted of mapping and transforming informational search intent in the fashion sector into high-conversion transactional flows. Through this comprehensive SEO/GEO/AEO optimization, the strategy sought to consolidate the brand’s top-of-mind awareness and make the organic channel the first point of contact with qualified audiences. The ultimate goal was to build a proprietary digital asset capable of sustainably fueling and lowering conversion costs across the company’s entire commercial ecosystem, thereby reducing its structural dependence on paid advertising.