Success stories

The Line es una cadena chilena líder y especializada en moda streetwear y cultura sneaker, con una fuerte presencia tanto en su e-commerce como en tiendas físicas. Al comercializar marcas globales de alta demanda —como Nike, Adidas Originals, Jordan y Puma—, la marca se dirige a un consumidor urbano altamente exigente con la experiencia digital. Para consolidar su estrategia omnicanal, The Line necesitaba garantizar que el puente entre su tienda online y sus puntos de venta físicos funcionara de forma impecable. A través de su servicio de Soporte Evolutivo, Known Online intervino la plataforma para resolver un problema crítico de disponibilidad.

TUA es una reconocida cadena chilena de retail de belleza que comercializa marcas profesionales líderes en las categorías de haircare, skincare y electrodomésticos de belleza. Bajo el concepto "TUActitud es tu belleza", la marca reúne en un solo lugar una propuesta especializada y accesible para la rutina diaria de cuidado personal, operando a través de una red de tiendas físicas y un e-commerce oficial con cobertura en todo el territorio chileno. Para un catálogo extenso y con alta variedad de productos, la fluidez al explorar las categorías es un factor crítico de conversión. A través de su servicio de Soporte Evolutivo, Known Online ejecutó una intervención técnica clave en la plataforma de TUA para corregir un problema de usabilidad estructural y elevar el rendimiento de navegación.

Levi's® Argentina es la operación local de una de las marcas de indumentaria más icónicas y reconocidas a nivel global, con más de 170 años de historia en el sector textil. Su propuesta de valor combina una robusta red de tiendas físicas con un ecommerce que distribuye su catálogo premium de jeans, indumentaria y accesorios a todo el país. Para una marca aspiracional enfocada en el consumidor final (D2C), el canal mobile representa la principal puerta de entrada al descubrimiento de productos. Bajo el servicio de Soporte Evolutivo, Known Online intervino el e-commerce de Levi's® con un enfoque 100% centrado en la Experiencia de Usuario (UX), destrabando una de las mayores fricciones visuales en el flujo de navegación móvil.

Germantec Costa Rica es una empresa distribuidora líder y referente en el rubro de la limpieza profesional e industrial, especializada en soluciones de alta gama. La compañía representa a marcas globales de primer nivel como Kärcher, iRobot, Victory Innovations, Campbell Hausfeld, Trapp, Filmop y Nutribullet, atendiendo con éxito tanto al consumidor final (B2C) como a exigentes segmentos corporativos e institucionales (B2B) a través de su e-commerce y su red de tiendas físicas. Para consolidar su liderazgo en el sector corporativo —donde comercializa maquinaria compleja como hidrolavadoras, barredoras y aspiradoras industriales— Germantec necesitaba un ecosistema digital que hablara el lenguaje de sus clientes profesionales. A través de su servicio de Soporte Evolutivo, Known Online intervino la plataforma para diseñar un entorno exclusivo, ágil y de alta conversión.

Josimar is a family-owned supermarket chain with more than 60 years of history in Greater Buenos Aires. Founded in 1964 in the city of Lanús, the company grew from a small neighborhood grocery store to become a network of modern stores, with more than 300 employees and a value proposition centered on convenience, product variety, and personalized service.

Against the backdrop of rapidly growing e-commerce in Argentina, Josimar recognized the need to take a strategic leap: to leverage its online sales channel as a driver of real growth and improve the operational efficiency of its digital operations. To that end, it chose Known Online as its technology and marketing partner.

Chaide, a company focused on strengthening its e-commerce operations, faced the challenge...

Cummins is a well-known company in the spare parts and components industry,...

Komatsu, a global leader in heavy equipment and solutions for high-demand industries , sought to strengthen its digital presence in Chile with a clear goal: to transform its online ecosystem into a more efficient and reliable sales channel that aligns with the brand experience that defines the company. The challenge for our Design and Marketing was to translate the technical complexity of its business into an intuitive interface that would generate immediate trust. The primary goal was to capture qualified demand—users with genuine purchase intent in a specialized market—and boost the organic digital visibility of an extensive technical catalog, transforming the platform into an efficient sales channel aligned with the company’s global standards.

ACWS is a company focused on marketing its products through e-commerce and strengthening its presence in the B2B market. They operate in Chile as strategic representatives of international brands specializing in the niche market of small mammals, birds, and reptiles, managing an inventory organized into five categories: Nutrition, Health, Hygiene, Enrichment, and Housing. In this multi-business-line environment, the company’s primary objective was not simply to “sell more,” but to build a commercial architecture capable of supporting operational scaling. They needed to optimize their e-commerce ROAS to ensure the profitability of their advertising investment and segment their messaging based on each audience’s transactional behavior. To achieve this, ACWS partnered with Known Online with a clear goal: to professionalize its media strategy, identify growth opportunities, and build a knowledge base that would enable better data-driven business decisions.

Josimar, one of the physical supermarket in Argentina, was looking to take a definitive leap forward in the maturity of its digital operations. With a robust physical presence across multiple locations and its own online sales channel built on the VTEX platform, the challenge was not merely to increase order volume. The strategic objective was to build an efficient, highly measurable, and profitable digital channel capable of capturing daily demand for high-turnover categories—from groceries and beverages to fresh produce and meat—and transforming it into organic growth and long-term revenue. To achieve this, it was necessary to professionalize the management of the site and implement an end-to-end strategy that would unify performance, automation and advanced analytics . Known Online supported the company through this transition by designing an implementation aimed at optimizing the return on advertising investment and building loyalty among the brand’s repeat customers.