Digital Marketing

Local SEO
  • Gilda Selis
  • Posted by Gilda Selis
June 30, 2026

Effective Local SEO Strategies: Lessons Learned and Business Benefits

Expanding into new markets isn’t just about translating content—it’s about speaking the actual language of each audience. When localization is done right, it drives traffic, improves conversion rates, and opens up business opportunities that didn’t exist before. But if it’s carried out without a clear strategy, it can consume time, budget, and effort without generating results. That’s why understanding what works, what to avoid, and how to prioritize is key to achieving localization that truly drives business growth. Keep reading to learn more effective Local SEO strategies.

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Digital Visibility
  • Gilda Selis
  • Posted by Gilda Selis
June 30, 2026

Komatsu Boosts Its Digital Channel with a 315% Increase in Visibility

Komatsu, a global leader in heavy equipment and solutions for high-demand industries , sought to strengthen its digital presence in Chile with a clear goal: to transform its online ecosystem into a more efficient and reliable sales channel that aligns with the brand experience that defines the company. The challenge for our Design and Marketing was to translate the technical complexity of its business into an intuitive interface that would generate immediate trust. The primary goal was to capture qualified demand—users with genuine purchase intent in a specialized market—and boost the organic digital visibility of an extensive technical catalog, transforming the platform into an efficient sales channel aligned with the company’s global standards.

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Strategy and Content Creation: How to Align Communication, Data, and Performance
  • Virginia
  • Posted by Virginia
June 30, 2026

Strategy and Content Creation: How to Align Communication, Data, and Performance

In today's digital landscape, content is no longer just a communication tool—it is a strategic asset. Every piece of text, image, video, or user interaction has the power to build brand awareness, drive conversions, and strengthen customer relationships.

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Optimize E-commerce ROAS
  • Gilda Selis
  • Posted by Gilda Selis
June 30, 2026

ACWS increased its digital revenue fivefold and doubled its ROAS

ACWS is a company focused on marketing its products through e-commerce and strengthening its presence in the B2B market. They operate in Chile as strategic representatives of international brands specializing in the niche market of small mammals, birds, and reptiles, managing an inventory organized into five categories: Nutrition, Health, Hygiene, Enrichment, and Housing. In this multi-business-line environment, the company’s primary objective was not simply to “sell more,” but to build a commercial architecture capable of supporting operational scaling. They needed to optimize their e-commerce ROAS to ensure the profitability of their advertising investment and segment their messaging based on each audience’s transactional behavior. To achieve this, ACWS partnered with Known Online with a clear goal: to professionalize its media strategy, identify growth opportunities, and build a knowledge base that would enable better data-driven business decisions.

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SEO/GEO/AEO Success Story
  • Gilda Selis
  • Posted by Gilda Selis
June 30, 2026

IUSA Mexico Case Study: +422% in clicks and a 5x increase in qualified traffic through SEO/GEO/AEO

IUSA, a company in the industrial and technical materials sector in Mexico, needed to optimize its digital lead generation strategy to capitalize on the highly specialized demand from engineers, contractors, and technical buyers. In complex B2B markets, where research cycles are lengthy, relying exclusively on paid advertising channels increases operating costs and erodes profit margins.

The strategic objective was to transform the organic channel into a structural asset for the business. The goal was not simply to “get clicks,” but to build an efficient acquisition architecture that would capture searches with high purchase intent, position the most profitable products in the catalog, and sustainably reduce dependence on mandatory advertising spend.

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Josimar Success Story
  • Gilda Selis
  • Posted by Gilda Selis
June 30, 2026

Josimar's digital channel revenue grows by 110%

Josimar, one of the physical supermarket in Argentina, was looking to take a definitive leap forward in the maturity of its digital operations. With a robust physical presence across multiple locations and its own online sales channel built on the VTEX platform, the challenge was not merely to increase order volume. The strategic objective was to build an efficient, highly measurable, and profitable digital channel capable of capturing daily demand for high-turnover categories—from groceries and beverages to fresh produce and meat—and transforming it into organic growth and long-term revenue. To achieve this, it was necessary to professionalize the management of the site and implement an end-to-end strategy that would unify performance, automation and advanced analytics . Known Online supported the company through this transition by designing an implementation aimed at optimizing the return on advertising investment and building loyalty among the brand’s repeat customers.

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content strategy
  • Gilda Selis
  • Posted by Gilda Selis
June 30, 2026

How a Content Strategy Helps You Build Customer Loyalty

If youre-commerce business is still paying advertising to get a customer who has already bought from you to buy again, your ecosystem is losing profitability. Reducing your content strategy to mere isolated articles means wasting one of the most powerful tools for scaling your business. When content is structured as a transactional framework, it ceases to be a cost center and becomes one of the main drivers of repeat purchases. With advertising inflation constantly driving up the CAC, content ceases to be a marketing tactic and becomes a retention asset. Operating without structured content flows to maximize LTV not only creates operational inefficiencies but also directly undermines the business’s net margin and profitability.

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Customer Retention vs. Acquisition
  • Gilda Selis
  • Posted by Gilda Selis
June 30, 2026

Customer Retention vs. Acquisition: Why Does Separating These Metrics Undermine Your Digital Profitability?

To discuss whether an e-commerce should invest in acquisition or retention is a misdiagnosis. From a structural perspective and in terms of impact on EBITDA, treating traffic acquisition and the repurchase cycle as independent variables is one of the main causes of operating margin loss. A scalable digital business does not choose between acquisition and retention; it integrates both dynamics. Without acquisition, there is no market volume, and without retention, there is no operating margin. The real challenge is to build an architecture where both strategies work toward a single metric of success: the LTV/CAC ratio.

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E-commerce Digital Marketing Success Story
  • Gilda Selis
  • Posted by Gilda Selis
June 30, 2026

Animal Care is driving its e-commerce business through direct sales and organic growth

ACWS - Animal Care, a Chilean company specializing in the distribution and marketing of pharmaceutical and nutritional products and critical supplies for animal welfare, was facing operational inefficiencies in its business architecture. Despite having a robust platform such as VTEX for its B2B and B2C, the digital channel operated in a fragmented manner: it functioned as a catalog for browsing and discovery, meaning that closing transactions depended critically on the manual and direct intervention of the offline sales team. By 2025, the business challenge was not about “gaining visibility,” but rather about solving an invisible margin problem: the high cost of acquisition and management (man-hours) required to process orders—a burden that the digital ecosystem needed to absorb natively.

Known Online took on comprehensive management of the digital marketing channel with a strategy focused on measurable results. The focus was on equipping the e-commerce with operational autonomy, improve lead generation, accelerate conversion, and strengthen its organic presence to ensure sustainable growth throughout the year.

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SEO/GEO/AEO
  • Gilda Selis
  • Posted by Gilda Selis
June 30, 2026

The Opaline Case: Strategic SEO/GEO/AEO Achieves a 92.5% Increase in Revenue

Opaline, a well-established brand in the fashion e-commerce sector (fashion retail) sector, embarked on a digital transformation process with a critical financial and operational goal: to maximize the organic performance of its channel and mitigate at the source the risks associated with its technological migration to the VTEX platform. The project, launched in February 2025, required guided technical and strategic support to ensure that the infrastructure change would not erode existing visibility but would instead serve as a business catalyst. To this end, a strategy for information architecture and advanced semantic coverage was designed, focused on engaging the consumer throughout their entire decision-making cycle. The core of the work consisted of mapping and transforming informational search intent in the fashion sector into high-conversion transactional flows. Through this comprehensive SEO/GEO/AEO optimization, the strategy sought to consolidate the brand’s top-of-mind awareness and make the organic channel the first point of contact with qualified audiences. The ultimate goal was to build a proprietary digital asset capable of sustainably fueling and lowering conversion costs across the company’s entire commercial ecosystem, thereby reducing its structural dependence on paid advertising.

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