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OrderFlow OMS: ecommerce operations under full control

The order management system designed for ecommerce and retail operations that need to centralize, automate and scale their fulfillment without losing control over every order, in every channel, in every country.

OrderFlow OMS: ecommerce operations under full control

The order management system designed for ecommerce and retail operations that need to centralize, automate and scale their fulfillment without losing control over every order, in every channel, in every country.

OrderFlow OMS: ecommerce operations under full control

The order management system designed for ecommerce and retail operations that need to centralize, automate and scale their fulfillment without losing control over every order, in every channel, in every country.
Who it is for

When your operation outgrew your system

Retailers with Omnichannel Operation

Physical stores, proprietary ecommerce and marketplaces simultaneously. OrderFlow unifies the order cycle of all channels in a single operational view, eliminating fragmented management and coordination errors.

Multi-Country Operations

Manage warehouses, stores, equipment and billing flows adapted to the regulations of each market, from a single platform with support for multiple currencies, couriers and local tax systems.

Fulfillment and Logistics Teams

Coordination of picking, shipping manifests, courier labels and real-time delivery monitoring. Your operational team works from a single interface, without relying on multiple disconnected systems.

Operations with High Rate of Return

Reverse logistics is as important as direct logistics. OrderFlow manages the complete returns cycle: receipt, evaluation, issuance of credit notes and resolution for the customer, with full traceability.

Features

The entire order cycle, on a single platform

Centralized Order Management

Receive, track and update order status from all your channels in a single view. Over 40 lifecycle statuses with immutable audit trail that records every change, who made it and when.

Manifests and Mailings

Grouping of orders in shipment batches with automatic generation of PDFs, barcodes and courier labels. Manifest dispatch with tracking notification to origin platforms.

Returns and Credit Notes

Complete reverse logistics cycle: registration of the return, issuance of credit note via integrated biller, monetary refund, issuance of gift card or reshipment of the product. With status and traceability at every step.

Customer Service (SAC)

Problem order management panel: cancellations, partial deliveries, stock-outs and alternative resolutions. The service team resolves each case with guided flows and full access to order history.

Inventory and Safety Stock Management

Inventory synchronization from multiple sources: ERP, bulk import files and transfers by secure protocol. Configuration of minimum and maximum thresholds per SKU and channel to prevent out-of-stocks and overstocks.

Integrated Electronic Billing

Issuance of electronic tax documents connected to your local biller. Complete cycle management: issuance, status query, download and automatic retry in case of error, without leaving OMS.

Store Operations and Click & Collect

Management of the complete in-store pick-up flow: receipt of merchandise in the warehouse, assignment to the pick-up point and confirmation of delivery to the customer with pick-up code. Designed for the work rhythm of the point-of-sale team.

Capacity and Dispatch Quotas

Definition and monitoring of daily dispatch and withdrawal capacity by warehouse and store. Loading of quotas by file, visualization of available slots and control of capacity compliance in real time.

Massive Loads and Synchronization

Massive price updates, catalog synchronization, quota upload, stock import and vendor updates via files. Processes designed for teams that manage large volumes without manual processes.

Access Control by Role

Complete system of granular roles and permissions that segments access by function: logistics operator, store operator, SAC, supervision, administration. Each team sees and operates only what it needs.

Full Traceability and Logbook

Immutable record of every action on every order: status changes, equipment interventions, external system updates, document issuance. Available in real time for monitoring and dispute resolution.

Operational Monitoring

Alerts for stuck orders, stock-outs, pending shipments, quota fulfillment, orders in SAC and connectivity with external systems. A single view for the operations team to anticipate problems before they escalate.

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Order management

When does an ecommerce operation need an OMS?

Ecommerce platforms solve sales well, but they were not designed to handle the operational complexity of fulfillment. The clearest sign that you need an OMS is when there are coordination errors between systems: out-of-date stock, orders not reaching the ERP, manually assembled manifests, or teams operating from multiple tools without shared visibility. In practice, most retailers operating with more than 300 orders per day or more than two sales channels begin to experience friction that an OMS directly resolves. An OMS does not replace your ecommerce platform or your ERP: it acts as the orchestration layer that connects and coordinates them.

How does having an OMS impact the customer experience?

The customer doesn't see the OMS, but they do feel its impact. When fulfillment is well orchestrated, delivery promises are kept, the customer receives accurate status notifications, returns are resolved quickly, and the invoice arrives right the first time. The main negative impact on shopping experience often comes from operations that rely on manual processes and disconnected systems: shipping delays, stock errors, and high SAC resolution times. An OMS reduces these points of failure because information is centralized and flows are automatic, not dependent on human coordination between silos.

How is reverse logistics managed and why is it so important?

Reverse logistics - the returns and after-sales cycle - is often the most costly and least managed part of the operation. Without a clear process, each return becomes an ad hoc case that consumes SAC time, generates credit note errors and makes it difficult to put the product back in stock. OrderFlow manages the complete cycle: the operator records the return with the items and reason, the system issues the credit note via the integrated biller, and the team resolves the compensation to the customer (refund, gift card or reshipment) with guided flows and traceability at every step. Complete visibility into the volume and reasons for returns also feeds into continuous improvement of the product and fulfillment process.

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