Every web project requires support and maintenance and depending on the site and platform, the requirements are different. If you have a VTEX store and do not have a team to manage it, you will need, for example, support for managing promotions, special configurations, changing banners, among other requirements of the platform and its operation. In this article we share the testimony of CEMACO Guatemala which we helped with the VTEX evolutionary support.
VTEX Evolutionary Support: Case Study CEMACO Guatemala
CEMACO is the largest chain of stores in Guatemala focused on offering products and services for home improvement. In search of continuous improvement and excellence in everything they do and thinking of their customers, the company needed to have the evolutionary support of VTEX.
“We have VTEX Legacy and needed technology support for our site. When we ran out of the previous agency (because there were several defaults on their part) we went out to the market to look for an experienced partner. We found Known Online online. First we started quoting companies that could offer a Seller Center and that’s where we found this digital agency. In the end we didn’t launch it because the project is on pause but we kept their support because although we have an internal team, we needed someone to help us with maintenance and to help us with more complex issues that we didn’t handle,” said Senior Web Master, Ludwin De Leon, Senior Web Master, Ludwin De Leon.mentioned Web Master Senior, Ludwin De Leon. At CEMACO, support was provided considering variables associated with cataloging, promotions and the integral purchasing process (order management, payments and deliveries).
From Known Online we maintain stores and marketplaces on VTEX Legacy and VTEX IO, the leading eCommerce platform in Latin America, present in 17 countries, with more than 2000 active stores and generating more than 1.5 million monthly transactions. In terms of evolutionary support, we help existing VTEX sites in their day-to-day operations, advising on how to get the most out of the platform and optimize your resources. We also develop customized products to extend the functionality of VTEX.
“We compared the service with several agencies but we stayed with Known Online for a mix of factors: experience, costs, and fundamentally for the technological knowledge they have with VTEX. Today we have 120 hours of consulting per month, and two people designated for our project, and we make progress every day, with monthly reports. What we value most is their expertise; the programmers have a lot of experience.
In this way, the specialized support provides more operational peace of mind to the e-Commerce team, which counts on Known Online’s specialists (who continuously update their knowledge) to clarify the main doubts of the platform, thus providing the best use of all VTEX Legacy technology.
