We share how Known Online implemented Seller Center from megusta.com for facilitate the execution of the basic processes in a marketplace.
Seller Center Implementation Success Story: Megusta.com
Megusta.com is a new marketplace where people matter more than algorithms. They offer millions of products in various categories (home, appliances, clothing, beauty, etc.) and more than 300 withdrawal points.
The implementation of a Seller Center, the need of the customer
“We were in the midst of the process of diagramming and architecting the Marketplace in September 2021, and within that it was very important for us to have a Seller Center that would act as an interlocutor between the seller and the marketplace with all the sellers’ transactions, showing the settlements, the corresponding commissions, etc.”, said Fernando Perren, in charge of Administration Management, in the interview.
Why they chose Known Online: VTEX Recommendation
“We were doing a study with a first company, and just at that moment on a recommendation from VTEX we arranged a meeting with Patricio García De Leo, Known Online’s Commercial Manager. Although the agency’s proposal was very clear from the beginning, for us it was something very new since we were in a purely exploratory stage and we had to make an effort to try to calibrate the work due to the fact that we had many particularities. We chose them because of their knowledge and expertise in VTEX was decisive and key to provide us with a technological solution, but also because they took the time to get to know the client and understand our needs very well. The leap in quality and orientation with the teams was when we started planning in Trello, where we put in the minimum viable product what was missing and what was needed, and we started to have a regular workflow and a clear horizon”, he recalled. Fernando Perren.
The solution provided by Known Online: Seller Center Implementation
In order to offer a solution to expand the number of sellers and facilitate the execution of the basic processes in a marketplace, Known Online implemented the Seller Center in Megusta.com. This facilitated the onboarding and self-management process for sellers, products and offers.
Regarding the current situation, the Administration Manager said: “The marketplace came out recently and is starting to have traffic.The marketplace was launched recently and is already starting to have traffic and is doing very well. We have also added a series of packages of hours of Evolutionary Support with Known Online to make some customizations to be able to manage the transactional flow in the Seller Center. We have many back and forth processes between VTEX, the Seller Center and our management system and we want these processes to be shorter so that there is a better dynamic”.
