The integration with VTEX was key for Loginter, a provider of fulfillment and last-mile services in the logistics sector. logistics sectorto face an increasingly competitive market. Its main objective was to optimize the registration process of new customers using the VTEX platform. VTEXplatform, seeking to streamline the operation and improve the end-user experience. In this context, the company decided to collaborate with Known Online to find an effective solution that would allow them to meet this need quickly and efficiently.
Integration with VTEX: Loginter Logistics Success Story
The challenge
Prior to the implementation of the solution, Loginter faced a major challenge: the need to facilitate the registration of customers using VTEX to offer their fulfillment services. This process traditionally took time, which hindered Loginter’s ability to attract and serve new customers in an agile manner. Delays in customer onboarding could lead to lost business opportunities and user dissatisfaction, resulting in a negative impact on the company’s reputation.
Loginter therefore needed a solution that would not only speed up the onboarding process, but also ensure proper integration with the VTEX platform. The implementation of a more efficient system was crucial for the optimization of its operations and to maintain its competitiveness in the logistics and delivery services market.
The solution: Integration with VTEX
To address the challenge presented, the Known Online team successfully led the integration project between Loginter and VTEX. An exhaustive homologation process was carried out, which included several tests to validate every aspect of the new system. The overall scope of the project consisted of ensuring the creation of stores and customers, the correct configuration of conveyors, the loading of prices and the effective transmission of orders from VTEX to Loginter.
Specific tasks addressed included:
- Creation of stores and customers within the VTEX platform.
- Configuration of conveyors to optimize the logistics service.
- Price loading to facilitate product offerings.
- Correct transmission of orders from VTEX to Loginter.
- Cancellation of orders, ensuring effective management of possible changes.
- Updating tracking URLs and tracking in VTEX.
- Operation of the internal platform for the registration, cancellation and modification of customers.
The results
The implementation of this native integration has enabled Loginter to perform onboarding of customers using VTEX in less than 2 hours. This significant advancement has not only maximized operational efficiency, but has also improved customer satisfaction by providing a much more convenient and faster onboarding process. The ability to serve more customers in less time has given Loginter a considerable competitive advantage over its rivals in the logistics industry.
In addition, the ability to make real-time updates and manage orders more efficiently allowed Loginter to optimize its resources and improve its customer service, creating a more seamless experience for both them and their end consumers.
The collaboration between Loginter and Known Online not only resulted in the implementation of an efficient solution, but also established a model to follow in the logistics and fulfillment industry.
Does your company also need to optimize processes and grow with an efficient VTEX integration? Contact us!
