Transbank, a key player in the payments industry in Chile, constantly faces the challenge of providing secure and agile payment solutions for the country’s e-commerce businesses. With the growing demand for efficient payment platforms, its primary objective was to integrate Webpay with the VTEX platform in a headless way, relying on a development approach of payment method integrations through VTEX’s Payment Provider Protocol. This development not only sought to improve transaction security, but also to offer a more fluid and accessible user experience that would foster the growth of online commerce in Chile.
The context of this integration is fundamental: e-commerce has been on the rise, and consumer expectations regarding the shopping experience have risen. Transbank, aware of this need, chose Known Online to develop a solution that would meet the market’s demands, ensuring that online stores could carry out their transactions efficiently, reliably and without technical inconveniences.
The challenge
From the beginning of the project, the main challenge for Transbank was to achieve an effective integration between Webpay and VTEX, allowing Chilean online stores to have a robust and easy-to-implement payment gateway. This technical challenge focused on the need for an architecture that not only guaranteed the security of transactions, but also facilitated merchants’ access to this solution, without complications that could affect their daily operations.
The integration strategy should be flexible enough to meet the diverse needs of the merchants, allowing for rapid adaptations to changing market demands. This required a proactive and collaborative approach between the Transbank and Known Online teams to ensure that the necessary capabilities were developed to meet the highest industry standards.
The solution: development of payment method integrations
To address the aforementioned challenges, Known Online developed a comprehensive solution that consisted of implementing Webpay integration in a headless way, using NodeJS within the VTEX architecture. This strategy made it unnecessary to use external servers, thus simplifying the implementation and optimizing resources. This was key to offering a scalable solution that could adapt to merchant growth without producing operational bottlenecks.
The scope of the project included a variety of critical tasks: a specific middleware was created for the integration using VTEX’s Payment Provider Protocol, evolutionary support was provided to guarantee the correct implementation of the new integration to clients, and an exhaustive edge case analysis was performed to adapt processes to avoid losses in operations. In addition, a PaymentAPP was developed, which allows for an optimal experience in the payment process, thus increasing end-user satisfaction.
The results
The results of the collaboration between Transbank and Known Online have paid off. The headless integration has not only increased the security and agility of the payment process, but has also enabled multiple e-commerces to quickly adapt to the new platform, improving their ability to offer their customers a frictionless shopping experience. Statistics reveal that transaction times have been significantly reduced, contributing to an increase in conversion rates and customer satisfaction.
In addition, the implementation of the solution has enabled Transbank to position itself as a benchmark in the field of payment gateways in Chile integrated with VTEX, by providing an innovative and modern solution that responds to the demands of today’s e-commerce. Improvements in operational efficiency have been notable, leading to increased confidence in the platform on the part of both merchants and consumers.
This success story highlights the strategic value of the integration between Transbank and Known Online, underlining the importance of having a reliable and competent technological partner in an increasingly competitive environment.
At Known Online we seek to help the most complex integrations become simple and scalable solutions for your business, being a reference in the creation of payment gateway solutions that not only solve problems, but also generate value and sustainable growth for its customers.
Let’s talk!
