Case Study: How La Cardeuse took control of its ecommerce with Known Online’s VTEX Evolution Support

In a highly competitive ecommerce environment, operational autonomy over the platform is key to agility and sustainable growth. La Cardeuse recognized this need and chose Known Online to consolidate strategic control of its digital store.

The challenge

La Cardeuse, a brand recognized for its trajectory and presence in the market, operated its ecommerce on the VTEX platform. However, they faced a common problem: little autonomy in the management of their store, lack of training, and little visibility on the technical tasks performed on a daily basis.

What they needed was not just technical support: they were looking for a strategic partner that would allow them to grow, optimize their operation and, above all, empower them in the management of their ecommerce.

The Solution: VTEX Evolutionary Support

At Known Online we offer our VTEX Evolutionary Support service, designed for brands that already use this platform and are looking to optimize and scale their operation with strategic and continuous technical support.

What did the work consist of?

  • Training: We designed a progressive training process for the La Cardeuse team, so that they could self-manage their store with confidence and clarity.
  • Strategic technical support: Instead of using support hours on non-impactful operational tasks, we focused on developing functionality and enhancements that would actually grow the business.
  • Environment setup: We configured and optimized the VTEX environment so that ownership and control of the project remained in the client’s hands, eliminating unnecessary dependencies and opening the door to a more scalable model.

The results

Thanks to the collaborative approach and flexibility of our service:

  • La Cardeuse regained control of its ecommerce, managing to operate with greater autonomy and efficiency.
  • Better planning of technical developments was achieved, maximizing the return on each hour invested.
  • The foundations were laid for a sustainable growth model, where the client leads and decides, and we act as technical and strategic support.

This case reflects our work philosophy: empower the customer, simplify processes and generate real value with every action. For La Cardeuse, this change of partner was not simply a technical change: it was an evolution in its digital business model.

Does your brand also operate with VTEX and do you feel you could leverage the platform much more?

Learn how our Evolution Support service can help you grow and take real control of your ecommerce.

👉 Let’s talk!